S-Direkt Baden-Wuerttemberg
For non-German speaking countries, this company is complex to speak. The S-Direkt Baden-Wuerttemberg is a call center for many saving-banks in the state of Baden-Wuerttemberg. Part of the service S-Direkt provides is Telephone Brokerage. Because the undelying application that runs on the mainframe of the Landesbank Baden-Wuerttemberg is typically complex for call-center agents, it was a challenge to offerthis service. Training was not an option because the associated costs were much too high. SAGA D.C. GmbH has offered with its "SDB-Client" an easy to use Userinterface that communicates directly with the Mainframe of LBBW. The client works on the basis of OC://WebConnect PRO as a JAVA Application that runs under OS/2 on the workstation of the agent. A SDB-Server offers regular services to trhe agents.
Since 2003, Sparkassen Service Gesellschaft Rheinland-Pfalz, another saving banks call center in Kaiserslautern, uses the SDB-Client and Server. Here the workstation runs under Windows and the Server is based on Linux. The Client Interface isimplemented in the Portal Solution for this call center. Used Components: - OC://WebConnect PRO
- SDB-Client of SAGA D.C. GmbH
- SDB-Server of SAGA D.C. GmbH
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